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Revealing the true cost of customer service

Revealing the true cost of customer service

It only takes one. One bad review, one bad experience, one bad phone call. Why customer service is vital for your business and how to do it well.

Posted: 18-02-2020
How to maintain 99% ops performance during peak

How to maintain 99% ops performance during peak

Recovered from peak trading yet? It's a tough time for any department, but especially tough on operations and logistics. We've pulled together eight action points from our decades of experience in this area.

Posted: 29-01-2020
Q&A with Robin Phillips

Q&A with Robin Phillips

Techerati has sat down with some of the event’s most high-profile speakers to get underneath the tech and find out what makes them tick.

Posted: 07-11-2019
Ecommerce Expo Review By Styleintelligence

Ecommerce Expo Review By Styleintelligence

One of the more interesting exhibitors was WS Ecommerce Solutions.

Posted: 07-11-2019

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  • Revealing the true cost of customer service
  • How to maintain 99% ops performance during peak
  • Q&A with Robin Phillips

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